Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets. All payments are processed securely through Shopify's encrypted payment gateway.
Q: Can I modify or cancel my order?
A: Yes, you can modify or cancel your order within 24 hours of placing it. Please contact us immediately with your order number.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available for orders within India. A nominal COD fee may apply.
Q: How long does shipping take?
A: We typically process orders within 2-3 business days. Delivery takes 5-7 business days for domestic orders within India.
Q: Do you ship internationally?
A: Currently, we ship within India only. International shipping will be available soon.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order from your account dashboard.
Q: What if my order is delayed?
A: If your order is delayed beyond the estimated delivery date, please contact our customer service team and we'll help resolve it immediately.
Q: What is your return policy?
A: We offer easy returns within 7 days of delivery. Items must be unused, unwashed, and in original condition with all tags attached.
Q: How do I initiate a return or exchange?
A: Contact us with your order number and reason for return. We'll provide you with return instructions and arrange pickup.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Q: Can I exchange for a different size or color?
A: Yes! We offer free size and color exchanges subject to availability. Contact us within 7 days of delivery.
Q: How do I choose the right size?
A: Please refer to our detailed size chart available on each product page. If you need help, contact us and we'll assist you in finding the perfect fit.
Q: Are the colors accurate to what I see online?
A: We strive to display accurate colors, but slight variations may occur due to screen settings and lighting. Product descriptions include detailed color information.
Q: Do you offer custom stitching or alterations?
A: Currently, we offer ready-to-wear pieces in standard sizes. Custom stitching services may be available for select items - please contact us for details.
Q: How do I care for my ethnic wear?
A: Care instructions are provided on the product label. Generally, we recommend dry cleaning or gentle hand wash for delicate fabrics and embroidered pieces.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and enjoy faster checkout.
Q: How do I reset my password?
A: Click on "Forgot Password" on the login page and follow the instructions sent to your registered email.
Q: Can I save items for later?
A: Yes! Add items to your wishlist by clicking the heart icon on any product page.
Q: How can I contact customer support?
A: You can reach us at:
📧 Email: support@thebumblebeeclothing.com
⏰ Hours: Monday - Saturday, 10 AM - 6 PM IST
Q: Do you have a physical store?
A: We are currently an online-only store, but we're working on opening physical locations soon!
Still have questions? Feel free to contact us - we're here to help! 💜